Frequently Asked Questions

For a complete listing of participating dentists, please visit DominionNational.com/teethkeepersdentists.

For a complete listing of participating vision providers, please visit DominionNational.com/find-vision-provider.

Yes, each family member in the program may choose a different dentist or dental office.

Select Plan subscribers are required to select a participating dentist prior to receiving coverage, but each family member in the program may select a different participating dentist or dental office. You can select a participating dentist by going online or calling Customer Service at 888.518.5338.

ePPO subscribers must use a participating network dentist but are not required to select a dentist. Each family member in the program may also receive care from different participating dentists and dental offices.

PPO subscribers and their family members in the program may receive dental care from any licensed dentist and are not required to select a dentist. However, members should always consider using a participating network dentist to maximize their out-of-pocket savings. To learn more about in-network savings, visit DominionNational.com/EOB and select “PPO In Network Advantages.”

The Discount Program provides discounts only on services provided by a participating dentist.

Select Plan subscribers are required to select a participating dentist prior to receiving coverage. If a Select Plan member wants to change his or her dentist or dental office, he or she may do so at any time by submitting the online Contact Form or calling Customer Service at 888.518.5338. If notification is received by Dominion on or before the 20th of the month, the change will be effective on the first of the following month. All outstanding bills with the current dental office MUST be paid before the change will be made effective.

ePPO members must use a participating network dentist but may change dentists at any time.

PPO members may receive their dental care from any licensed dentist and may change dentists at any time. Members should always consider using a participating network dentist to maximize their out-of-pocket savings. To learn more about in-network savings, visit DominionNational.com/EOB and select “In-Network Advantages” in the PPO section.

The Discount Program provides discounts only on services provided by a participating dentist.

One of our primary goals is to provide you with the best possible access to participating dentists. We have designated staff dedicated to developing our dental networks, and we are continually adding new dentists. For the most up-to-date listing, please visit DominionNational.com/teethkeepersdentists. To request that your dentist be contacted about joining our networks, please click here.

Benefits will be paid to you or they may be assigned directly to your dentist. Your dentist may use the standard American Dental Association claims form. Claims can be filed electronically, faxed to 833.517.1939 or mailed to:

Click here for an ADA Claim Form.

It is the responsibility of the provider to submit your claim for in-network services. If you utilize out-of-network services, it is your responsibility to pay the provider in full at the time of service and then submit your claim and itemized receipts to NVA for reimbursement. Claims must be mailed to:

Select Plan members should refer to their Description of Benefits and Member Copayments for information on covered benefits. PPO and ePPO members should refer to their Coverage Schedule for information on covered benefits.

Discount Program members should refer to their Description of Services and Member Fees.

Please see your plan documents for full terms and conditions, including frequency limitations and exclusions.

You will be sent ID cards and additional information by email and/or mail.

The annual amount each member must pay for dental services before the plan will begin to cover the member's dental procedures. If dependents are covered, there may be a family deductible, which is the overall limit on what a family will pay before the dental plan pays. Pediatric plans may also have separate deductibles.

The maximum dollar amount that the plan will pay toward the cost of dental services within the specified period per member. Maximums include amounts paid for both in-network and out-of-network services (if covered).

The maximum dollar amount that the member will pay toward the cost of covered pediatric dental services within the specified period per child.

The percentage of a covered dental service cost paid by insurance (as listed in the PPO Coverage Schedule).

Out-of-network PPO dentists set their own fees, of which your insurance plan may only pay a portion (if covered). Balance billing occurs when the out-of-network dentist's fee is higher than the insurance plan's reimbursement fee to the dentist, and the member is billed the remaining balance to cover the additional costs. Using a participating network dentist can help you maximize your out-of-pocket savings. To learn more about in-network savings, visit DominionNational.com/EOB and select “PPO In-Network Advantages.”

Adult plans generally cover dependents through the end of the plan year in which the dependent turns age 26, unless otherwise specified in your Dental Policy. Pediatric plans cover dependents through the end of the plan year in which the member turns 19, unless otherwise specified in your Dental Policy.

Select Plan, ePPO and Discount Program members should get a referral from their general dentist. The general dentist will evaluate your condition and refer you to a participating specialist as needed.

PPO members may receive services from any licensed dentist, including specialists, without a referral from a general dentist. For maximum benefits at the lowest cost, members should visit a participating Dominion dentist. To learn more about in-network savings, visit DominionNational.com/EOB and select “In-Network Advantages” in the PPO section.

Below are some examples and descriptions of various dental specialists.

• Endodontist: Treats the roots and nerves of teeth.
• Oral Surgeon: Treats problems related to the hard and soft tissues of the face, mouth and jaws.
• Orthodontist: Treats malocclusion and other neuromuscular and skeletal abnormalities of the teeth and their surrounding structures.
• Pediatric Dentist: Treats children from birth through adolescence. Provides primary and comprehensive preventive and therapeutic oral health care.
• Periodontist: Treats diseases of the supporting and surrounding tissues of the teeth.
• Prosthodontist: Restores natural teeth and replaces missing teeth with artificial substitutes.

Select Plan subscribers are required to select a participating dentist and ePPO subscribers must use a participating network dentist. If a Select Plan or ePPO member is temporarily more than 50 miles away from home and requires emergency treatment for the care of an injury, toothache or accident, they may seek treatment from any dentist. Dominion will reimburse the member up to $100 (unlimited in the states of NJ and PA; and VA for pediatric only plans) for palliative treatment after submitting copies of their receipt to Dominion. Any member cost-sharing that applies under the member's plan will be deducted from the amount of the claim.

PPO subscribers may receive emergency dental services from any licensed dentist and file a claim as normal.

The Discount Program provides discounts only on services provided by a participating dentist and does not provide any special discounts on emergency services.

Please see your plan documents for full terms and conditions.

The Select Plan covers many pre-existing conditions, including coverage for missing teeth. PPO Plans may have additional restrictions, which are outlined in the pre-enrollment brochure, Coverage Schedule and other materials.

The Discount Program has no pre-existing conditions.

Service Team Associates are available from 7:30 a.m. to 6:00 p.m. Eastern, Monday through Friday, at 888.518.5338. After business hours, members have access to certain functions via our Interactive Voice Response (IVR) system.

You may also access your account 24/7 on Dominion's secure member portal at DominionMembers.com.

Chat with us!

You can access us during regular business hours via the online chat feature. To access this convenient and personalized way of communication with us, click on the icon at the bottom right of the screen.

Yes, Dominion understands that each of our customers is unique and has different communication preferences, so we've created online tools to provide you with instant access to your account whenever and wherever you need it. To ensure you always have access to real-time benefit information, we encourage you to sign up for our online resources where you can view your digital ID card, find a provider and more.